User experience

Embedding user feedback within push notifications

Uber
Mobility
March 8, 2021

Embedding user feedback within push notifications

Activation
At the end of a ride, Uber sends users a notification to rate their trip, rather than waiting for your feedback within the app. In one tap, they make you come back in the app to pursue the rating flow (add a tip/submit). A great way to remove friction around user feedback and get a genuine one, just after the ride.
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